The article outlines a support process for driver account issues, emphasizing gathering exact error messages, verifying driver ID and platform used, and addressing problems like incorrect credentials with password resets or account blocks by consulting Compliance. It stresses urgency to prevent lost earnings and highlights key details such as error messages, the need to check with Operations if blocked, and that accounts must be active to generate revenue.
1. Information Gathering & Account Status
- Ask for the exact error message (e.g., 'Account Blocked').
- Verify the Driver ID and registered contact details.
- Confirm the platform used (Driver App vs. Partner Portal).
2. Solution
- If 'Incorrect Credentials': Send a password reset link after ID verification.
- If 'Account Blocked': Check the status with the Compliance team.
- Explain the reason (e.g., pending documents) and required steps.
- Stress urgency to minimize lost earnings.
3. âšī¸ Info Box (Key Details)
- Key Data: Error Message, Driver ID.
- Action: If blocked, check with Ops first.
- Remuneration Note: Account must be active to generate Revenue.
- Resource: Link to the Password Reset Page.
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