Passenger Cancellation Fee Query

The article outlines a process for handling trip cancellations, focusing on identifying who canceled, verifying wait and approach times, and trip type. If a fee applies, it is confirmed and paid to the driver in the next weekly payout minus revenue share. Incorrect fees are refunded, with strict adherence to wait/approach time policies required. Key data includes wait time, trip type, and cancellation time.

1. Information Gathering & Remuneration Check

• Confirm who cancelled: Driver or Passenger?
• Check driver's wait time and approach time (timestamps).
• Verify the trip type (Ad-Hoc vs. Pre-booked).

2. Solution

• If Fee Applies: Confirm the amount and explain it goes to the driver's next weekly payout (minus revenue share).
• If Fee Doesn't Apply: Explain the policy miss (e.g., driver did not wait $\ge 5$ minutes).
• If applied incorrectly, process a refund and correct the driver's remuneration statement.

3. ℹ️ Info Box (Key Details)

• Key Data: Wait time, Trip Type, Cancellation time.
• Action: Verify all time stamps against policy.
• Remuneration Note: Driver receives fee less revenue share.
• Policy: Strict adherence to wait/approach times is required.