Lena (Team Lead DACH)
- Total activity 4
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Activity overview
Latest activity by Lena (Team Lead DACH)-
Lena (Team Lead DACH) created an article,
Passenger Cancellation Fee Query
The article outlines a process for handling trip cancellations, focusing on identifying who canceled, verifying wait and approach times, and trip type. If a fee applies, it is confirmed and paid to...
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Lena (Team Lead DACH) created an article,
🔑 Handling Driver Login Issues (Account/Portal)
The article outlines a support process for driver account issues, emphasizing gathering exact error messages, verifying driver ID and platform used, and addressing problems like incorrect credentia...
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Lena (Team Lead DACH) created an article,
😡 Handling Passenger Complaint (Bad Experience)
The article outlines a three-step process for handling driver-related complaints: first, gather detailed information prioritizing safety, including driver ID, time, location, and specific actions c...
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Lena (Team Lead DACH) created an article,
Handling Double Payment (Passenger Paid Directly + App)
The process involves gathering screenshots of the direct payment receipt and app charge from the bank statement, confirming Booking ID and amounts, then immediately refunding the app charge. The re...